• DB Domestic Appliances Ltd 407-419 Seaside, Eastbourne East Sussex, BN22 7RT 01323 725588

  • Small Appliances Returns Policy

    Returning Unwanted items

    DB Domestics offer a 14 day returns policy for any items that are unused and unwanted.

    When returning any unwanted items, please ensure they are returned in their original packaging and well packaged.

    If the goods are received back unused and in a resalable condition, a refund will be made less any delivery or collection charges we have incurred. Please contact the shop on 01323 725588 option 2 or email steph@dbdomestics.com in the first instance

    Returning Damaged items

    When returning any items that were delivered by the courier and were found to be damaged on receiving the goods, you must email steph@dbdomestics.com within 48 hours with images of the damages to the item and packaging and include your invoice number for reference. Damaged goods being returned will only be collected from your delivery address, unless otherwise agreed in writing.

    Returning Faulty items

    You have the right to return a faulty item within 28 days of purchase as per the Consumer Rights Act 2015, please note: we will when possible repair the product, if this is not possible we will then offer a replacement or a refund should no replacement or alternative be available.

    If an item you purchased from us does not seem to be working properly, we would first advise you to check your instruction manual, to ensure the item is on the right settings.

    Some electrical items have ‘re-set’ buttons, pressing them could get the item working again.

    If your item is fitted with a plug, and you do not appear to have any power going to the unit, we would recommend that you change the fuse before reporting the problem, as this again, may solve the problem.

    If the item you purchased from us should develop a fault within the first 28 days, please email steph@dbdomestics.com who will be in contact with you as soon as possible to ensure we deal with your fault/issue promptly.

    If your item develops a fault after the first 28 days and is still within the warranty period, you may need to contact the manufacturer of your item. The manufacturer may require your date of purchase, the model number and serial number/ batch number of your item, so please have these to hand when you call them.

    Every manufacturer operates differently, and the course of action may differ, depending on the item at fault, however, they will be able to advise you what action will need to be taken.

    DB Domestics will not be held liable for any costs incurred from third party installers, if your goods become defective.

    The Consumer Rights Act gives you the legal right to either get a refund for goods that are of unsatisfactory quality, unfit for purpose or not as described, or get it repaired - depending on how long you've owned it:

    • 0 - 30 days you can claim a full refund for goods that are of unsatisfactory quality, unfit for purpose or not as described. 
    • 30 days - six months you must give the retailer one opportunity to repair or replace it before you can claim a refund
    • six months or more you must give the retailer one opportunity to repair or replace it before you can claim a partial refund, and the burden of proof is on you to prove the product is faulty

    Replacement Items

    We may agree to provide you with replacement goods prior to collecting or receiving back the goods to be returned (whether faulty, damaged or otherwise) but only on the condition that: the replacement goods are paid for in full and we reserve the right to re-invoice you in the event that the returned goods are found to be in a worse condition than when they were originally received by you, or where such goods have not been received back to us within 1 month of the replacement goods being received by yourselves.

    Costs Incurred By You

    We are not liable for any costs incurred by you or any loss of earnings. For example, if a delivery is delayed in any way and you have to rebook an installer then we are not liable for any extra charges that the installer may charge you. We always recommend that you do not book an installer until you are in receipt of the goods. We are also not liable for any loss of earnings as a result of you taking time off work to accept a delivery even if it is late or delayed.