Terms and Conditions
All goods remain the property of D B Domestics Appliances Limited until paid in full.
All Special Orders will require full payment. We do not have a returns policy. All items ordered or ordered in error by the customer are at the manager’s discretion and will result in a 30% re-stock fee on cancelled orders.
However, if you have used the product or had it installed, we may not be able to sell it to someone else. This means that where the value of the product is reduced by your use, we may only make a partial refund, or charge you for the reduction in value. If you have not used the product and it is returned to us in the original packaging, you will receive a full refund.
Dates given are approximate from the manufacturers and are beyond our control.
All products are supplied with a 12 month guarantee unless otherwise stated. All guarantees must be registered by the customer. Also to qualify for any extended guarantees or promotions it will be the customers’ responsibility to notify the manufacturers or their agents. All manufacturers require date of purchase, a copy of customer’s invoice, serial and product numbers.
All items sold are for domestic use only. Any appliance used commercially will not have a valid warranty unless otherwise specified. All guarantee work is carried out by the manufacturers and not by ourselves.
Any spares parts that are ordered from our suppliers especially for you have a 50% handling charge if returned. This is simply passed from our supplier to you.
DELIVERY AND INSTALLATION
We aim to deliver your appliance to you at the agreed time, but withhold the right to alter the time. If it is necessary for us to change this time we will endeavour to contact you whenever possible to arrange an alternative delivery time.
We reserve the right to make a charge of £15.00 plus any other charges incurred by us if we are unable to make delivery of an appliance in the event that no-one is on site to accept the delivery of goods. A safe and suitable access for delivery is the customer’s responsibility, please check that your appliance will fit through your doors or stairs.
Our employees and representatives will take all due care to avoid damage to your property during your delivery and installation of appliances, but will not accept liability for any damage incurred, in particular damage to flooring and surrounding furniture when carrying our delivery, installation and removal of old appliances. If you are at all concerned by this we suggest you make alternative arrangements for installation.
We do not carry out any alterations to fixtures and fittings, we will only install gas appliances that must comply to the latest gas regulations i.e. bayonet fitting, appropriate ventilation and pipework. We offer a limited free installation service for some of the appliances at our discretion. We will only carry out connections to suitable existing connections. We reserve the right to refuse connection of the appliances.
It is the customer’s responsibility to check that all installation has been completed to a satisfactory standard. D B Domestics Appliances Limited will not accept any liability for damage caused to any property by faulty installation where the service has been free of charge. All installation of appliances fitted to a water supply i.e. washing machines, dishwashers, and American fridge/freezers is the customer’s responsibility to check all plumbing connections after 24 hours. If you do have a leak turn off the water supply to the appliance and we will check our installation at our earliest convenience. We are not plumbers or electricians. There may be a charge if found that the leak is not due to our installation. We will only fit appliances if the quarter turn taps are free and complete.
We are not responsible for outside engineers, plumbers or kitchen fitters that we may recommend – these tradesmen require their own Public Liability.
AFTER INSTALLATION OR DISCONNECTION OF ANY APPLLIANCE CONNECTED TO A WATER SUPPLY D B DOMESTIC APPLIANCES LIMITED WILL NOT ACCEPT LIABILITY UNDER ANY CIRCUMSTANCES FOR ANY DAMAGE TO ANY PROPERTY CAUSED DIRECTLY OR INDIRECTLY BY ESCAPE OF WATER.