DB DOMESTICS PROMOTIONAL TERMS AND CONDITIONS

General Terms

1. Eligibility

  • Promotions are available to UK residents aged 18 and over
  • Valid for purchases made at DB Domestics showrooms (407-419 Seaside, Eastbourne, BN22 7RT and 421-423 Seaside, Eastbourne, BN22 7RT) or online at www.dbdomestics.com
  • One promotional offer per customer unless otherwise stated
  • Cannot be used in conjunction with other offers unless explicitly stated

2. Promotional Period

  • Each promotion has specific start and end dates as advertised
  • DB Domestics reserves the right to extend, modify, or terminate promotions at any time
  • Products must be purchased within the promotional period to qualify

Promotional Vouchers

3. Voucher Terms

  • Promotional vouchers are limited to one per household
  • Vouchers cannot be used in conjunction with any other offers, discounts, or promotions
  • Vouchers have no cash value and cannot be exchanged for cash
  • Vouchers are valid for orders over £199 only
  • Vouchers must be presented at time of purchase
  • Vouchers are non-transferable and non-refundable
  • Expired vouchers will not be accepted

Supplier & Manufacturer Promotions

4. Third-Party Promotional Terms

  • Any supplier or manufacturer promotions advertised on our website (www.dbdomestics.com) are subject to the respective supplier's own terms and conditions
  • Full terms and conditions for supplier promotions can be found via the URL links provided on our website
  • DB Domestics acts as an intermediary for supplier promotions and is not responsible for supplier promotion disputes, delays, or claim rejections
  • Customers must comply with supplier terms and claim procedures as specified

Cashback Offers

5. Cashback Terms

  • Cashback offers apply to selected brands and models as advertised (including AEG, Stoves, and other participating manufacturers)
  • Cashback amounts are as stated in promotional materials
  • Claims must be submitted within 30 days of purchase using manufacturer's official cashback portal
  • Cashback processing times vary by manufacturer (typically 6-12 weeks)
  • DB Domestics is not responsible for manufacturer cashback claim delays or rejections

Finance Promotions

6. Finance Offers

  • Finance options include Klarna, PayPal Pay in 3, and other approved payment methods
  • Subject to credit approval and finance provider terms
  • Interest-free periods apply as advertised
  • Minimum spend requirements may apply
  • Finance promotions cannot be combined with cashback offers unless stated

Stock & Availability

9. Product Availability

  • Promotions subject to stock availability
  • Special order items may have extended delivery times
  • Alternative models may be offered if advertised products become unavailable

Exclusions

10. What's Not Included

  • Trade customers and commercial purchases (unless specifically stated)
  • Previously purchased items
  • Display models and ex-demonstration stock (unless part of specific clearance promotion)
  • Items purchased with existing discount or staff discount

Claims & Returns

11. Promotional Claims

  • Proof of purchase required for all promotional claims
  • Claims must be made within specified timeframes
  • Standard returns policy applies to promotional purchases
  • Promotional benefits may be deducted from refund amounts

General Conditions

12. Additional Terms

  • DB Domestics reserves the right to verify eligibility
  • Promotions are non-transferable
  • No cash alternative available
  • Disputes will be resolved in accordance with UK consumer law
  • These terms are governed by English law

13. Contact Information
For promotional queries:

Last updated: 20th June 2025 DB Domestics Ltd reserves the right to amend these terms at any time